FAQs

Please be assured that our online payment methods are secure. We do NOT store any of your credit card details on our web server. All online payments are transmitted over a secure session via 128 bit encryption, the highest level available, using our own SSL certificate. SSL (Secure Sockets Layer) is the industry standard for conducting secure transactions over the Internet. These measures add extra levels of security for you the customer so you can be assured that internationally recognised companies with the highest levels of security are looking after your credit card details.In addition, you can also pay with Paypal and Afterpay.

When your order is shipped, you will receive an email confirmation containing your tracking number. If your parcel was sent by Australia post, you can track it at www.auspost.com.au using the tracking number sent to you.

Send us a photo of your damaged item and we will contact the manufacturer to endeavour to get you a new item. If the manufacturer deems it faulty, we can pass the credit on to you, but if they don't, then there's nothing we can do. However, we recommend hand washing all your lingerie, a 15 minute soak is usually enough. If you really must use the washing machine, please use a lingerie bag and the delicate cycle, and do not overfill your washing machine. Most manufacturers can tell if your bra has been through the machine or has been affected by heat, so don't try to fool them.

Also, do not use a tumble dryer on any delicates and do not leave your lingerie to dry in the sun. Always leave lingerie and swimwear to dry in the shade.

Before shipping your order, you can get a full refund back onto the same method you used to pay for your order. After an item is shipped, you can still get a refund or credit but not for any postage costs.

It's hard enough to find a comfortable bra in store, let alone online! If you aren't happy with your full-priced purchase for whatever reason (maybe those purple and green ribbon bows clash with your skin tone) then you can return it to us for an exchange or a refund. You can exchange as many times as you like, you never pay any additional postage or restocking fee and you never pay for postage to return items back to us (I know, we're generous like that).

However, be warned! Your return should be unworn, unwashed and with all tags attached. If you wear a bra for any length of time and then decide to return it, just consider if you would buy a bra that someone else had worn for the same length of time. Bras are like shoes - you can't wear them all day and then return them if they hurt your toes (the shoes, not bras...if a bra hurt your toes, you haven't put it on right).

Once we have your return and can check that your item is in it's original condition, we can process your refund. Sometimes it can take up to 5 days for a refund to appear in your account because banks like to hang on to your money as long as they can before giving it back to you. We can't refund you if we don't have your item, so that's why it helps to send things back to us with a traceable method.

You can return sale items for a credit not for a refund. The condition of all our sales and promotions is that items can be returned for a credit only, unless the item is faulty. If an item doesn’t fit you, it doesn’t make it faulty. If you put the bra in the washing machine and it catches on something or breaks a wire, it doesn't make it faulty.

Yes you can, just don't swim in it first!

Clearance items are usually sold at below cost price, so they cannot be returned for exchange or refund for any reason. If they don't fit you, you can give them to charity or you can pay to return them to us and we can give them to charity on your behalf.