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It's hard enough to find a comfortable bra in store, let alone online! If you aren't happy with your full-priced purchase for whatever reason (maybe those purple and green ribbon bows clash with your skin tone) then you can return it to us for an exchange or a refund. You can exchange as many times as you like, you never pay any additional postage or restocking fee and you never pay for postage to return items back to us (I know, we're generous like that).
However, be warned! Your return should be unworn, unwashed and with all tags attached. If you wear a bra for any length of time and then decide to return it, just consider if you would buy a bra that someone else had worn for the same length of time. Bras are like shoes - you can't wear them all day and then return them if they hurt your toes (the shoes, not bras...if a bra hurt your toes, you haven't put it on right).
Make sure you email us if you want to return something. If you are located in Australia or New Zealand, you can get a free returns label from us. For other countries, you will have to post your items to our closest returns office - please email us for the address. (We recommend using a traceable method because if we don't get your return, we can't refund you or process your exchange).
We can't take responsibility for items lost in the mail, sorry!
If you buy online you can return it in store and if you buy in store you can return it by post. We like to flexible!
Please note though, our bra fitters do not use force to make you buy anything in our Bondi Junction/Woollahra store, so anything you have bought at our shop is returnable for exchange, not a refund. There are exceptions of course, such as if you didn't actually try it on, if you require a bra to go under a dress that doesn't work, if it's faulty, if you are a bride or if someone bought you something as a gift.
At the moment we have one store in Sydney. Our address is officially Woollahra but we are located at Bondi Junction, one
block from Bondi Junction station and Westfield. If you've never been to Bondi, come
on down, you'll love it! You'll also love our store, it's like bra heaven!
We've been online for almost 20 years so we can find your order by psychic ability alone. Although a name does help...but don't worry, we'll find your order on our system. Please include the name you used to place the order somewhere on the return parcel and any other details that will help. You'll have to let us know if you want a refund or an exchange. If you aren't sure of what size you need, just tell us if the back was too big/small or if your cup is too big/small, and we can figure it out for you.
Once we have your return and can check that your item is in it's original condition, we can process your refund. Sometimes it can take up to 5 days for a refund to appear in your
account because banks like to hang on to your money as long as they can before
giving it back to you. We can't refund you if we don't have your item, so that's why it helps to send things back to us with a traceable method.
If you are in Australia or New Zealand, you get a free returns label. Just email our local office and we can arrange it . We have a returns office in the USA, UK and Singapore so you will need to send back your parcel (not for free, sadly) to the closest address. Email us to notify us of your return and we will tell you where to send it. If all else fails, you can send returns to either our store at 155 Edgecliff Road, Woollahra, NSW 2025 Australia, OR, to PO BOX 666, Waverley, NSW 2025 Australia.
Just mark your package as RETURNS and it will magically find the right person in the office.
You can return sale items for a credit not for a refund.
The condition of all our sales and promotions is that items can be returned for a
credit only, unless the item is faulty. If an item doesn’t fit you, it
doesn’t make it faulty. If you put the bra in the washing machine and it catches on something or breaks a wire, it doesn't make it faulty.
Yes you can, just don't swim in it first!
Relax, we haven't made an error. If you paid postage, we don't refund it, after all, posties don't work for free!
Clearance items are usually sold at below cost price, so they cannot be returned for exchange or refund for any reason. If they don't fit you, you can give them to charity or you can pay to return them to us and we can give them to charity on your behalf.
If someone thinks you need new bras and bought you one, then you probably really need new bras more than you need a refund. If someone bought you a gift voucher, or a bra as a gift, or you bought something for yourself with a gift voucher, you can only exchange it for another product or for a store credit.
You can't get a refund on a gift or a gift voucher unless you are the person who paid for it.
If your product is damaged or faulty, please email us with a photo of your faulty/damaged item. We will see if we can get a replacement to you without you having to ship it back to us. Hopefully we can avoid all that delay and extra postage costs and reduce our carbon footprint at the same time. Yay!
